Troubleshooting

Over the years, we have acquired in depth knowledge of the products we carry and here, we present this information in an organized Q & A format so you can easily locate your issue and the respective solution.

We are also ready to answer any of your questions by phone, just call 0911 42 2943

Multipoint Workstation

Latest Skype versions are known to have problems working on Multipoint Server 2011, but version 4.2.0.163 has been thoroughly tested and works well. You can download it from here:

http://www.oldapps.com/skype.php?old_skype=90?download

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iTimer was created for Windows Xp and therefore can not be used with Multipoint as the operating system is Windows Multipoint Server 2011 (64-bit). However you can download use True Cafe with Multipoint.

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The multipoint stations have two USB ports, you can use a simple USB hub (see picture) to add more ports to your station so you can plug in devices such as web cam, flash disk etc.

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This might be due to various reasons. Please make sure you do as follows.

  • If you are using USB keyboard and mice for the server, these should be plugged in on the USB hub and NOT on the server it self.
  • You must use a powered USB hub (sometimes an un-powered USB hub might work). A powered USB hub is one that its own power source (an adapter) that is plugged in to a source (plug).
  • You must have all the multipoint terminals, their keyboards and mice plugged in before starting the computer.

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12 people found this helpful.