Troubleshooting
Over the years, we have acquired in depth knowledge of the products we carry and here, we present this information in an organized Q & A format so you can easily locate your issue and the respective solution.
We are also ready to answer any of your questions by phone, just call 011 111 1052/58
iTimer
How can I install iTimer on a stand alone computer?
You can do this by using the "Advanced" button on the iTimer installer. Consult the iTimer Insallation Guide here: http://www.amestsantim.com/itimer-installation/
Can I use iTimer and Deep Freeze together?
Yes, you can use them together but you have to make sure that iTimer is installed on a drive (partition) that has not been "frozen" by Deep Freeze. If that is the case, you will not be able to get meaningful reports from iTimer since the usage data will be erased by Deep Freeze after every restart.
How can I put my business name, phone number etc on the iTimer Client screens?
You can do this by signing in on the iTimer Client and then right clicking on the iTimer Client from the task bar and selecting "Settings". On the settings screen, you can change the name, phone number and motto that is displayed on the iTimer Client screens. Consult the iTimer Insallation Guide here: http://www.amestsantim.com/itimer-installation/
How do I sign-in on iTimer Server and iTimer Client?
The default password for the iTimer Server is "itimer" for the most recent version and "adminPass" for older versions. The default user id and password for iTimer Client is "admin" and "itimer" respectively. You can change the default password both on the server and the client by using the Change Password feature.
How do I uninstall iTimer?
You can remove iTimer by using the MSCONFIG tool. Just type msconfig on the windows run box and in the System Configuration tool that comes up, go to the "Statrup" tab and uncheck iTimerClient and/or iTimerServer, restart the computer and iTimer will not start! Uninstall tool coming soon...
Multipoint
I'm having trouble using Skype on Multipoint Server 2011
Latest Skype versions are known to have problems working on Multipoint Server 2011, but version 4.2.0.163 has been thoroughly tested and works well. You can download it from here: http://www.oldapps.com/skype.php?old_skype=90?download
What Internet Cafe software can I use with Multipoint?
iTimer was created for Windows Xp and therefore can not be used with Multipoint as the operating system is Windows Multipoint Server 2011 (64-bit). However you can download use True Cafe with Multipoint.
Where can I plug-in my web cam and flash disks?
The multipoint stations have two USB ports, you can use a simple USB hub (see picture) to add more ports to your station so you can plug in devices such as web cam, flash disk etc.
Windows tells me that I need to install video driver
Yes, this is a must! You need to install the VGA (Graphics) driver for your computer before you can install and use the Multipoint driver software. You need to locate and install the VGA driver compatible with Windows 7, 64-bit. Here are some drivers (download links) for a few common computer models (for Windows Multipoint 2011 Multipoint Server OS)
- Dell Optiplex 620/745/755 Graphics Driver
- Dell Optiplex 760/780 Graphics Driver
- Dell Optiplex 790 Graphics Driver
PC-Station
What do I do if I can not find the PC-Station serial numbers on the back of the terminals?
If the serial numbers on the back of the terminals get lost or become unreadable, you can find six more serial numbers in the "Additional Software" folder of the PC-Station Installation CD. If you can't somehow find them there, here are twelve serial number and activation keys you can use... Please remember that you can use any serial number (different from the one given on the back of the terminal) as long as it is a valid serial number.
| Serial No. | Activation Key |
| 3525565 | 216995-344212-662507 |
| 3525566 | 103123-213873-102947 |
| 3525567 | 341260-623473-243137 |
| 3525568 | 852896-838033-439329 |
| 3525569 | 383020-522299-015425 |
| 3525570 | 452584-634342-407604 |
| 3525932 | 432896-518063-200315 |
| 3525973 | 472318-575048-816652 |
| 3525974 | 411863-420426-736836 |
| 3525975 | 135597-620542-547832 |
| 3525976 | 263869-164963-787962 |
| 3525977 | 981756-444123-898151 |
What anti-virus software can I use with PC-Station?
With the exception of a few anti-virus software that are not compatible with the PC-Station software you can use most. Anti-virus that are known to cause problems are:
- Avira, AVG, Avast and Kaspersky
- Microsoft Security Essentials
- Norton, Symantec, McAfee, eScan, NOD32 etc.
How do I uninstall Deep Freeze?
Disable Deep Freeze before uninstalling it. To disable Deep Freeze:
- Hold down the shift key and double-click the Deep Freeze icon. Alternatively, you can press CTRL+ALT+SHIFT+F6.
- Enter your password and click OK.
- If you have not yet entered a password you should be able to click OK without entering a password.
- The Boot Options dialog is displayed. Select "Boot Thawed" and click OK. This will disable Deep Freeze on the next reboot.
- Reboot your computer. After the computer reboots, you are ready to uninstall Deep Freeze.
- Locate the installation file you used to install Deep Freeze on your computer. (If you installed it from the PC-Station CD, insert it now)
- Run the installation file.
- Select the option to "Uninstall"
How do I disable/enable Deep Freeze?
The following steps can be used to disable (Thaw) Deep Freeze:
- Hold down the SHIFT key and double-click the Deep Freeze icon. Alternatively, you can press CTRL+ALT+SHIFT+F6. A Password dialog is displayed.
- Enter your password and click OK. If you have not yet entered a password you should be able to click OK without entering a password. The Boot Options dialog is displayed.
- Select "Boot Thawed" and click OK. This will disable Deep Freeze on the next reboot.
- The same steps can be used to enable (Freeze) Deep Freeze. The only change is to select "Boot Frozen" instead of “Boot Thawed”.
"Waiting for start" or "Station stopped" message on stations
This can be caused by one of two reasons
- You have an anti-virus or firewall software blocking the pc-station software from starting. In this case, just uninstall all anti-virus software (such as Kaspersky, Avira, AVG and Avast) and then restart you computer. The stations should now start working. If you have Kaspersky installed, you might get a fatal error blue screen, in this case, boot using safe mode, uninstall the pc-station software, uninstall Kaspersky and then after having booted normally you can reinstall the pc-station software, NCX-2000XP)
- There is a driver issue. Go in to device manager, under "Display Adapters" you will find three items with the name "X300 Graphics Controller". Right click on one and select "Uninstall". You will be prompted to restart the computer. After the restart the stations should be re-detected and all should work.
The color on some stations is not good
If the color on your station's screen is bad, clouded over with green, yellow, red etc as seen in the picture below then this is most probably a network cable or a VGA cable issue.
To fix this problem,
- Make sure your monitors VGA cable is working (try using another one that is known to work)
- Make sure that you are using CAT6e cables
- Re-do the crimping on both sides of the cable
- Make sure that you have not exceed the maximum allowable limit of 5 meters for cat 5e cable and 9 meters for cat 6e network cable
"Internal Error" message on the stations
This can be caused by one of two things.
- You have not entered serial numbers for all the stations. In this case, you will see a prompt on the host (main) computer asking you to enter a serial number. You can get the serial numbers on the back of each terminal (small black box)
- You have changed the date on your computer. In this case, just change back the date to the correct (current) date and restart your computer. If after having adjusted the date and restarting the computer you still find the error displayed, go in to the "C:\Windows\system32" folder, locate the file called "oemebios.bin" and delete it. Then uninstall and re-install the PC-Station software (NCX-2000XP). This will solve your problem. Please remember that the date on your computer should always be the correct (current) date.
Are there computers that PC-Station will not work on?
Yes, it is incompatible with Dell Optiplex 745, 755 and 360/380.
It will also not work on some assembled computers with the Intel G33/31 Express chipset.
Dell Optiplex 760 and 780 are compatible and can be used if their BIOS versions are above 8.
You can check this when you computer first boots up (as shown in the picture below). If your computer has an older BIOS version, you can download the updates from Dell.com through the following links:
Dell Optiplex 760 Latest BIOS Update (A13)
Dell Optiplex 780 Latest BIOS Update (A12)
I have had the ‘Station Stopped’ problem. Can’t there be an alternative to uninstalling the Antivirus (Bitdefender 2011)?
Kefa,
As you can see from the FAQ about the “Station Stopped” problem, the cause might be many things. Bitdefender might be causing the problem or it might also be your windows installation, if you still have the problem after removing bitdefender then you probably need to format your computer.
As for antivirus, why not consider using Microsoft Security Essentials…it’s free and has regular updates.
I have two questions
1. I have tried to use internet explorer8, mozilla firefox 14 and opera turbo. but I am facing problem at opening yahoo with these explorers. especially internet explorer is very slagish. what is the cause. how can I correct it and make yahoo easy to open. my customers are complaining alot about it. please help me.
2. Microsoft security essential is not working on windows xp sp2. is there any othere option? I read reviews about win. xp sp3 and can not get any recomendation about using it, do you have any experiance about sp3 performance with PC staions?
Babi,
The best Windows Xp version to use with PC-Station is SP3.
As per your yahoo problem, we haven’t come across it yet but I suggest using the latest version of browsers (Chrome or Firefox).
I have been using PC stations x-series, when I am pluging a flash disc on the host computer it opens on all stations. is there a software or a mechanism to controll this and let the flash open on the intended terminal only?
Babi,
Yes, you can easily assign each USB port to each PC-Station terminal… We’ve sent you an email with instructions attached.
Thanks!
hi guys i am looking for ways to change the business name, phone and other staffs on the itmer client windows. i have read the above comment, but when i log in the itimer client windows and right click the i timer, there is a setting but there is no options to change phone number and the like. please help
Dav,
The most probable reason why you couldn’t find those settings would be because you’re using an older version of iTimer that didn’t have those features. Please download the latest version from our website and install it and you’ll find those options!
Thanks!
thanks admin for the solution, i have fixed it but i wanted it to be in amharic. how can i do that?
Dav,
Unfortunately, you can not use Amharic characters on iTimer at this time.
what about changing the font color? isn’t it possible?
Dav,
You can only change the text!
admin, in my X300 terminal, there is an speaker plugin hole. i wonder if i could use my headphone set(it has both speaker and headphone jack). i tried with speaker it worked but not with headphone. should i buy speaker and headphone for each station users or is there any other ways to use headphone sets only?
i thank in advance for your answers!
The speaker jack on the terminals works with both headphones and speakers. But the output is not as loud as you’d expect it to be so you will have to increase the volume from the volume control to the maximum.
dear admin
i will thank in advance for every support you are giving me! hope you will solve this problem mine.
in my x300 terminal, the mouse of one pc station failed functioning and replaced it with the new one. the problem the newly replaced mouse works for a while and stops. when it is unplugged and replugged again, it stops the functioning of other mouses including the host PC’s mouse. what is causing this? how do i solve it?
Dawit,
Is the mouse you’re using an Intex mouse, we have observed such behavior with some “Intex” branded PS/2 mice. If that is your case, we suggest you change your mouse!
We do have PS/2 mice for sale if you are interested.
Thanks
I cannot print or see any report from iTimer application? Can someone help me?
Thanks
You need to have MS Office installed for the iTimer reports to function, also, you might need to adjust your default printers page settings.
Thanks!
i appreciate you guys i have planed to start this business so i need the business plane could you send it to my mail?
Girum,
We’ve emailed you the business plan!
Thanks!
can black xp work on the pc station
Bereket,
Yes, you can use black xp although we recommend you to use a clean version of Windows XP Service Pack 3.
Amest Santim
hi
my pc station do not properyly funciton how to instal agin station
I suggest you watch the installation video included on the PC-Station CD that came with your PC-Station.
You can also watch it here
thank u for every thing! good job
First off, Let me say I am a big fan of ItImer…..controlling computers very easy….but one question…..itimer cannot generate reports…I installed MS Office again and again but nothing changed….it used to work before but now nothing…..I really need to generate report so I can control my employee…..PLEASE HELP
Kaleb,
First off, thank you for appreciating iTimer.
Like you mentioned, one issue might have been MS Office not being installed but you have said that you’ve already installed it, do you get an error message telling you the width of the report exceeds … if that is the case, just adjust your print settings for your default printer to be landscape than portrait.
Hope this solves your problem.
admin
i have a questions about PC station .laptops are work properly as a host?
thanks,
Tamrat,
No, you can not use laptops as hosts because they are not designed to handle additional users and also do not accept the PCI card that comes with the PC-Station.
Amest Santim
1.I have been using PC stations x-series, when I am plugin a flash disc on the host computer it opens on all stations. is there a software or a mechanism to control this and let the flash open on the intended terminal only? I know you have a solution please send me a detail
2. I have Microsoft office and I installed the new version of itimer internet cafe software when i installed the software it generatedreport but after two days later i got a problem with generating report
Nati,
Yes, you can configure your USB ports so that each port is assigned to one or more of the Stations and when a flash is plugged in to a particular port, only the assigned Station will be able to access it.
You can do this in the NCX-2000 XP console.
Please refer to the user’s manual on how to accomplish this.
Thanks!
I have Microsoft office and I installed the new version of itimer internet cafe software the report generator generate report some time and it stop generate report in few hours and start generate in some times and the report not include the report that was stopped
Nati,
We have not come across the problem you are referring to but please check whether your computer time is not being changed or that your CMOS battery is working (it saves the computer time when the computer is shut down).
If the problem persists, please call us and explain the problem in detail 011 111 1052
Thanks!